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Refund and Privacy Policies

REFUND POLICY

 

Returns from Online Orders and Custom Orders

Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period. Before we pack and ship Commissioned Sri YANTRA PAINTINGS, or Special Orders, we photograph the paintings and send you by e-mail, for your approval. 

 

 

In Case of Possible Damage during Shipping

We only replace items if they are damaged. If you believe your painting has been damaged during shipping, due to a severe dent, an open rip, or any other visible damage to the packaging, we ask you to photograph the packaging and not open the package until you have contacted us first for instructions. We will need to evaluate each occurrence individually, as the possible damaged good is an original art piece and has been insured accordingly. 

 

In the case of a deemed damaged painting during shipping from Iceland to destination address, we will create another YANTRA PAINTING for you in the color you initially ordered. Please do not send the damaged painting back to us until you will have received instructions from us on how to proceed. 

 

 

Gifts

We do not send YANTRA PAINTINGS as gifts to ‘unaware’ third parties. The buyer is responsible for receiving the painting himself/herself, and to give/send/ship the painting to the third party, after, receiving it himself/herself.

 

We do on the other hand sell gift vouchers, where the painting/s have already been paid for by the buyer/giver. The gift voucher is sent to receiver by registered mail, indicating the giver’s name. The receiver of the gift voucher needs to contact us to provide destination address, and by so doing, officially becomes the buyer/receiver on all shipping documents, and will be responsible for any customs fees applicable in destination country.

 

 

 

PRIVACY POLICY

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to book an appointment in our showroom in Iceland, to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. This also applies if you have opted into our mailing list on our website. 

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@yantrapaintings.com or mailing us at: YANTRA PAINTINGS / Ljósbirting slf.,  Kambahraun 33, 810 Hveragerdi, Iceland.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - Wix.com

Our Gallery/Online store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix.com’s data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors like PayPal, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at info@yantrapaintings.com.

 

FOR CUSTOMER SERVICE PLEASE CALL

+354-692-8200

Mon - Fri, 10am - 5pm UT/GMT

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Orders for multiple pieces are packed and crated by professional service ProPack before international shipping.

We do our best to answer within 24 hours!

INFO

Telephone

+354-692-8200

(Open 10am-5pm GMT/UT)

 

E-mail

info@yantrapaintings.com

 

Skype

yantrapaintings

 

Facebook

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CONTACT US

BUY ONLINE

SECURE ONLINE PAYMENT

 

SHIPS FROM ICELAND WITHIN 3 DAYS

 

DIRECT PHONE ASSISTANCE +(354) 6928200

© 2012-2020 YANTRA PAINTINGS

Owned by Ljósbirting slf.

State Reg. No. 490812-1210

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Website created by Helga Sóley Viðarsdóttir with WIX